The Opportunity - IT Support Engineer We are excited to be recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position offering a competitive salary based in Thirsk, North Yorkshire (hybrid). Role To provide technical and application support both hardware and software to enable the continuous availability of IPN IT Systems, Infrastructure and Networks. Responsibilities: Process queries and service requests submitted to the IT helpdesk, this includes call logging and the management of calls and the appropriate escalation both internally and externally Set up and carry out the induction and initial training of users with the core systems Maintain/document support guides Provide recommendations for IT improvements where required Provide IT hardware/infrastructure support including configuration and asset management Provide business application support for all systems within the IT responsibility Knowledge, skills and experience: A degree level qualification in IT or computing or 2 years practical experience Experience of working in a first line support environment. Significant experience of Windows operating system, Microsoft Office An ability to assess each customer/employee's IT knowledge levels Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment used A good understanding of any of the following - Microsoft Visual Studio, SQL, BI Systems and Data warehousing, Windows Hyper-V. Microsoft 2016 server, backup solutions. Experience in supporting ERP/MRP solutions with a technical and functional understanding of such systems. A sound understanding of business systems and core processes. Experience in infrastructure and/or network Be able to communicate with staff at all levels within the business and be able to work in partnership with both internal and external parties. The Offer: Location: Thirsk, North Yorkshire (Hybrid / Flex Working) Salary: Competitive 10% discretionary company bonus scheme Hours: 37.5 hours per week - Monday to Friday Pension: Employee contributions 3% / Employer contribution 8%(salary sacrifice company pension scheme) Holidays: 25 days Bank Holidays Medicash Plan Enhanced maternity/paternity/pawternity Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work discounted products & free hot drinks Choice of a series of non-contractual flexible benefits, including cycle to work, workplace nurseries and dental insurance. These are offered through salary sacrifice or pay deductions. Ability to purchase heavily discounted pet food.