About The Role
We have a fantastic opportunity for a Technical Product Support Analyst to join our Product support team that incorporates cloud-based and on-premise applications.
Within This Role You Will Be
* Supporting project and other business stakeholders, proactively suggesting solutions to complex issues and proposing creative alternatives to existing methods where necessary;
* Anticipating and taking ownership of client or customer needs and problems, delivering accurately and within agreed timescales;
* Learning, diagnosing, and reproducing bugs in large, multi-tiered systems and producing suitable documentation to support the resolution of issues;
* Creating and updating user guides, self-help documents, and FAQs to support client and customer product knowledge.
About You
To be successful in this role, you will need to:
* Have strong analytical skills and the ability to investigate issues and proactively determine solutions;
* Demonstrate experience supporting applications and systems, ideally in a financial environment;
* Be able to solve problems and provide workable solutions or workarounds;
* A mixture of technical and functional support background would be advantageous.
About Us
allpay Limited is one of the fastest-growing Fintech companies in the UK, specializing in payment and financial services, with successful diversification into other sectors.
People are at the heart of allpay, and we reward our employees with a competitive benefits package, including a defined contribution group pension scheme, income protection, life assurance, health and wellbeing options (including private healthcare), and an onsite gym. We also offer excellent Learning and Development opportunities.
We work with select recruitment agencies. Please ensure explicit consent or confirmation from our HR department before submitting CVs. We do not accept unsolicited CVs, which we consider as "spoiling." Engaging with such candidates without prior agreement does not entitle the agency to fees.
We are committed to Equal Opportunities. All roles are subject to successful background checks, including a DBS and credit check.
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