We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge and ideas into the team. Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford. The purpose of the role is to provide an effective triage service for the HOST Team. Dealing with customers and partner agency enquiries on a day-to-day basis and providing support to the Housing Options and Temporary Accommodation Teams in different areas of the service.
Pre-Employment Checks
* Verification of right to work in the UK, two satisfactory references, and medical check are required for all roles.
* Some roles may require a DBS check and/or police vetting, which will be noted on the role profile.
* The Council is not a licensed sponsor and cannot support work visa applications.
* Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please review Trafford Council’s recruitment and employment privacy notice.
Responsibilities
This role provides an effective triage service for the HOST Team, dealing with customer and partner agency enquiries on a day-to-day basis and supporting the Housing Options and Temporary Accommodation Teams across the service.
Candidate Profile
* Comfortable working independently and within a team, thriving on meeting deadlines and working under pressure.
* Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation.
* Experience in utilising IT software packages such as Microsoft Office Outlook, Word and Excel, and ability to use spreadsheets to produce data accurately and efficiently.
* Good organisational skills, ability to plan and prioritise workload to meet team needs using Outlook, excel spreadsheets and physical inboxes.
* Self‑motivated, strong project support background, initiative and independence.
* Drive, determination, and excellent relationship skills.
* Alignment with our EPIC values.
About the Borough
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. It offers excellent transport links, a proud heritage as the birthplace of the NHS, world‑class sporting venues and outstanding schools. Trafford is a fantastic place to live, work, and thrive.
Culture & Values
Our values are at the heart of everything we do. They shape how we work together, make decisions, and support each other every day. They help us create a workplace where everyone feels valued, heard, and inspired to do their best.
Benefits
* Generous Leave: 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
* Flexible Perks: Discounts on car leasing, cycle to work, home tech, family‑friendly policies and hybrid working.
* Local Government Pension Scheme: Generous pension with peace of mind.
* Development Programme: EPIC Manager, LEAP into leadership and senior leadership programmes, specialist qualifications and personal coaching.
* Wellbeing: Guided wellbeing walks and Tea and Talk sessions, events such as World Mental Health Day and National Fitness Day.
* Community: Staff forums, Lets Talk events to network, share ideas and hear about the exciting work happening across the council.
* Recognition: Annual Time to Shine event, peers’ scheme, EPIC Star Awards.
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