A leading company in customer experience located in Newton Aycliffe is seeking a Group Head of Customer Experience to develop and lead their customer strategy. The role involves designing scalable systems and processes that enhance service quality and operational efficiency. The ideal candidate will have extensive experience in customer experience roles, a degree-level education, and a proactive approach to driving innovation. This position offers a competitive salary and an opportunity to shape the customer journey in a dynamic environment. #J-18808-Ljbffr