CareTech Community Services established in 1993 has 250 services with continuous growth with new developments/services. CareTech Community Services is a national provider of support for people with complex and challenging behaviours associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independently as possible within their own homes and also in residential care. We are committed to providing the highest levels of care to our residents. To enable us to do this we need caring and dedicated professionals to deliver first class care. All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS). CareTech are proud to announce they are a Disability Confident Leader. Estates Administrator Hanley - Stoke-on-Trent £25,396 Per Annum (37.5 hours per week) Mon-Fri We are looking for an organised and proactive Estates Administrator to provide high-quality administrative support to our Regional Facilities Managers (RFMs). The purpose of the role is to help ensure our property portfolio is maintained to the highest possible standard, with strong compliance, accurate systems management and effective coordination of contractors and maintenance activity. You will play a key role in keeping our estates operation running smoothly, acting as a central point of contact for maintenance requests, statutory compliance and contractor coordination. Key Responsibilities Work as part of the QFM team, supporting a defined area and helpdesk function Maintain and update QFM to ensure compliance across the group Add, update and manage service schedules for new and existing properties Publish and maintain schedules via the schedule planner Coordinate planned and reactive maintenance through QFM Process site-requested repairs and maintenance tasks Manage and respond to site email requests Log and manage out-of-hours call-outs on QFM Track and chase overdue events and actions Maintain and update the Maintenance Matrix Maintain a database of statutory requirements and compliance records Upload, file and attach certificates and reports to QFM Carry out daily checks of certification and escalate where required Obtain and process contractor quotes for remedial works Support RFMs with administrative duties Attend meetings with RFMs, contractors and suppliers Coordinate contractors and maintenance personnel Set up and maintain lift service agreements and insurance inspections Manage requirements for new maintenance personnel Prepare reports for Estates and Operational teams Process invoice approvals via SAP What We’re Looking For Strong administrative experience in estates, facilities, or property services Confident using systems and databases (experience with QFM highly desirable) Excellent organisational and time-management skills Ability to manage multiple tasks and priorities Clear and professional communication skills Confident liaising with contractors and internal stakeholders High attention to detail, particularly around compliance and documentation Desirable: Experience working in a multi-site property portfolio Knowledge of statutory compliance within estates or facilities Experience using SAP or similar finance systems Why Join Us Be part of a professional and supportive Estates team A role with real responsibility and impact across the organisation Exposure to a varied and complex property portfolio Opportunities to develop within facilities and estates management