Overview
Guest Service Agent – Soho Farmhouse, Soho House & Co
Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. The venue features multiple outlets, a gym, Cowshed Spa, pools and cinema, with various dining concepts on site.
What we are looking for in a Guest Service Agent
* 1-2 years’ experience in a busy commercial reception desk
* Team player who communicates well with all colleagues
* Punctual, reliable and trustworthy
* Sense of urgency
* Yes, yes, yes mentality
* Ability to multitask and work in a fast-paced environment
* Have a genuine passion for food and beverage
* Flexible and available to work both opening and closing shifts when required
Main Duties
* Processes reservations for other outlets such as spa and restaurant
* Assists in answering member or guest queries via telephone or email
* Processes reservations from the sales office, other hotel departments, and travel agents
* Knows the type of rooms available as well as their location and layout
* Knows the selling status, rates, and benefits of all package plans
* Communicates reservation information and all special requests to the front desk
* Processes cancellations and modifications and relays information to the front desk
* Understands the hotel policy on guaranteed reservations and no-shows and communicates information to guests
* Prepares expected arrival list for front office use
* Updates member and guest profiles
* Handles daily correspondence; responds to inquiries and makes reservations as needed
* Be aware of all front office procedures
* Willing to undertake any reasonable request by management in other areas of the house
Requirements / Qualifications
* 1-2 years’ experience in a busy commercial reception desk
* Team player with good communication
* Punctual, reliable and trustworthy
* Ability to multitask and work in a fast-paced environment
* Passion for food and beverage
* Flexible to working opening and closing shifts when required
Expected Working Hours
* Varying shift times across seven days, including evenings and weekends
* Average hours 40 per week
Benefits / Perks
* Weekly pay
* Team meal on shift
* Soho Friends Membership
* 50% discount on Food & Drink, 7 days a week
* Team Room Rates: Any Bedroom, Any House, $100 a night
* Health Cash Plan (option to add children)
* Dental Plan (option to add children)
* Birthday Day Off
* Discount on Cowshed products and Soho Home (up to 50%)
* Free Counselling Sessions
* Cookhouse & House Tonic programmes for training, events and opportunities
* Continuous training to develop personally and professionally
* Access to a benefits platform with discounts on shopping, gym memberships, holidays, insurance and more
Location: Chipping Norton, Oxfordshire area; OX7 4JS
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