Role Overview
Workforce Real Time Co‑ordinator – North Yorkshire Council. Location: Northallerton, North Yorkshire (Hybrid). Salary: £29,064‑£31,537. Closing date: 26 April 2026.
Job Purpose
Support the Intraday Manager by ensuring all real‑time plans are rolled out effectively, liaising with all Service Teams and stakeholders to meet business needs. Maintain a high level of customer support while managing team workload and prioritising wellbeing.
Responsibilities
* Monitor and manage live workload, staffing, and performance to meet operational targets.
* Produce agent schedules that meet business needs in a contact centre environment.
* Maintain customer support standards across multiple contact channels and locations.
* Collaborate with stakeholders at all levels.
Qualifications / Experience
* Experience in real‑time management and omni‑channel management.
* Experience producing agent schedules for contact centre environments.
* High attention to detail and strong organisational skills.
* Ability to guide and support team members and navigate changing needs.
Work Base & Schedule
Initial 4‑week induction at Northallerton; thereafter, office base at Northallerton, Harrogate, Scarborough or Selby. Hybrid working model with typical week split between work‑from‑home and office.
Benefits
* Local government pension scheme – 18.1% employer contribution.
* Salary sacrifice schemes.
* Employee discount benefits (shopping, supermarkets, gym).
* Travel loans.
* Health Assured – confidential wellbeing support.
* Other benefits available – consult Total Rewards brochure.
Contact
For questions, contact Jonathan Brand (jonathan.brand@northyorks.gov.uk / 01609 798565) or Craig Ryan (craig.ryan@northyorks.gov.uk / 01609 534062).
Key Dates
Closing date: 26 April 2026. Interviews: Phone call interviews W/C 4 May 2026.
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