Job Overview
Job Purpose
The Deputy Manager supports the Home Manager in the smooth running of the residential care home, ensuring residents receive high-quality, person-centred care in a safe, supportive, and homely environment. This role focuses on care delivery, staff leadership, and operational efficiency, while promoting dignity, independence, and wellbeing for all residents.
Key Responsibilities
Resident Care & Wellbeing
* Oversee the delivery of person-centred care to residents, ensuring individual needs, preferences, and rights are respected.
* Support residents in maintaining independence and engaging in meaningful activities.
* Ensure care plans and risk assessments are up to date and regularly reviewed.
* Monitor standards of daily living support (e.g., personal care, nutrition, mobility, and social engagement).
Compliance & Quality Assurance
* Ensure the home complies with CQC (or equivalent regulator) requirements and internal policies.
* Conduct audits on care records, safeguarding practices, health & safety, and infection control.
* Assist with preparation for inspections and support continuous improvement.
Leadership & Staff Management
* Supervise and motivate care teams, ensuring staff deliver compassionate, consistent, and high-quality care.
* Assist with staff recruitment, induction, appraisals, and ongoing training.
* Organise staff rotas to ensure appropriate cover while maintaining work–life balance for staff.
* Lead by example, fostering a positive and inclusive workplace culture.
Family & Community Engagement
* Develop strong relationships with residents' families, keeping them informed and involved.
* Support residents in maintaining community links and participating in social activities.
* Handle feedback and complaints in a professional and timely manner.
Operational Support
* Assist the Home Manager with administrative duties, including record-keeping, reporting, and financial monitoring.
* Oversee the ordering and control of supplies, ensuring efficient use of resources.
* Ensure safe and comfortable living conditions within the home.
Acting in Manager's Absence
* Take full responsibility for the home when the Home Manager is absent.
* Maintain care standards, staffing oversight, and effective communication.
Person Specification
Essential
* Experience in a supervisory or deputy role within a residential care home or adult social care setting.
* NVQ/QCF Level 3 in Health & Social Care (minimum); Level 5 (Leadership in Health & Social Care) desirable or willingness to work towards.
* Good knowledge of CQC standards and residential care regulations.
* Strong organisational, leadership, and interpersonal skills.
* Passionate about delivering person-centred care and improving residents' quality of life.
Desirable
* Experience supporting residents with dementia or complex needs.
* IT literacy, with experience using care management systems.
* First aid, safeguarding, and health & safety training.
Salary & Benefits
* Competitive salary dependent on experience.
* Ongoing professional training and career development opportunities.
* Pension and employee support schemes.
Job Types: Full-time, Permanent
Pay: From £27,170.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person