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We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload. You will need to be self‑motivated and able to make quick decisions.
Position: Locksmith Support Advisor
Location: Wythenshawe, Manchester, UK
Wage: Competitive/Negotiable
Job Type: Permanent/Full‑time
Hours: The hours are 40 per week over 5 days, Monday Saturday (Saturday on a Rota basis) between the hours of 8.00 am 6.00 pm
Key Responsibilities
* Making and receiving telephone calls/emails from Customers and Locksmiths
* Logging all jobs and liaising with Locksmiths and other workshops
* Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments
* Drive revenue‑seeking opportunities to exceed customer expectations and requirements
Required Skills
* Excellent telephone manner
* Knowledge of Windows 10, Microsoft Word, Excel and Internet
* Great communication and negotiation skills
* Self‑motivated with great attention to detail and strong decision‑making skills
* Able to use own initiative in solving problems
* Abundance of common sense
* Ability to show empathy our customers rely on us as the 4themergency service!
* Flexibility and ability to adapt to changing Department needs.
These skills would be a bonus! But they arent essential.
Bonus Skills
* Previous experience within an outbound sales environment and upselling
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