TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Kidderminster store, you’ll lead a team to become destination experts in recommending and selling holidays, cruises, UK breaks, and additional products, while delivering exceptional sales and service results. You’ll prioritize customer satisfaction by creating unforgettable holiday experiences, making us the best-loved holiday company.
As part of our commitment to delivering outstanding customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.
ABOUT OUR OFFER
- Competitive starting salary of £14.83 per hour
- Rewards for exceeding targets through commission and discretionary bonus schemes
- Access to fantastic holiday benefits, discounts, special offers, and the option to purchase additional TUI time off
- Support for your health and wellbeing across financial, health, social, community, and career areas
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Lead by example, role model our company values, and inspire and coach your team while embracing change
- Develop your team to be proactive in investigating and resolving questions or complaints, taking ownership when necessary
- Use customer feedback and insights to identify trends and find new ways to enhance customer satisfaction and loyalty
- Work with various systems to improve your knowledge and enhance the digital customer journey
- Drive your team to exceed sales and service goals, aiming to 'Smash your Targets'
- Recruit, retain, and engage talent to maintain high team morale and low attrition
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