About the apprenticeship
Duties
•Triage of all IT support and resource requests - be the front line for all end user enquiries, solving issues wherever possible
•Helping users with resetting passwords and other account issues
•Onboarding new users in relevant IT systems
•Providing at-desk support for office-based colleagues and remote support for non-office-based staff
•Checking emails for phishing according to end user requests
•Fixing printers and managing consumables
•Managing IT stores and spares stock
•Creating and initiating phishing simulation campaigns and providing user feedback based on the results
•Assisting the IT manager with deploying new hardware and software
•Escalating more complex issues to the IT manager
There may also be the opportunity to be involved with high level IT projects within the organisation, such as:
•Implementing a ticketing system
•Auditing and updating group policies
•Deploying Microsoft 365 technologies
•Maintaining the company’s virtualisation estate
Additional information
Concrete Canvas Ltd (CC) is in an exciting growth phase. With a team of around 80 people, we are expanding rapidly, generating substantial resources and investing heavily to support continued growth. CC has been recognised with numerous awards, including the St David Award for Innovation, Science & Technology, and the King's Award for International Trade.
Attributes:
•Customer-focused – Puts users and clients first when solving problems.
•Good problem-solver – Thinks logically and works through technical issues calmly.
•Attention to detail – Careful with tasks, systems and documentation.
•Well organised – Manages time and tasks efficiently.
•Clear communicator – Explains technical things in a simple, easy-to-understand way.
•Team player – Works well with colleagues and external partners.
•Flexible – Comfortable handling changes and new challenges.
•Self-motivated – Takes initiative and works well independently.
•Tech-savvy – Enjoys learning new systems and keeping up with technology.
•Process-minded – Understands the value of following clear steps and best practices.
•Reliable – Dependable, trustworthy and consistent.
•Professional – Polite, respectful and positive in all situations.
Requirements
Qualifications
GCSE (or equivalent) in Maths and English at Grade A*-C/Level 2 are required
GCSE (or equivalent) in an IT subject is desirable, but not essential
Required skills/experience:
Skills:
•Strong troubleshooting skills across Windows environments, applications and hardware.
•Basic understanding of networking concepts and infrastructure support.
•Excellent communication and documentation skills.
•Ability to manage and prioritise multiple tasks effectively in a fast-paced environment.
•Willingness to learn and contribute to ongoing technical projects and initiatives.
Desirable Qualifications/Experience:
•Proven experience in a technical support or IT systems role.
•Experience working with ticketing systems and managing incidents end-to-end.
•A Level 3 IT related qualification
•Prior involvement in client onboarding
•Experience with Mac and Linux desktop environments
•Experience with Linux and Windows server environments
•Experience with ERP systems, especially SAP Business One
•Personal projects demonstrating IT systems administration competency
Skills
Required skills/experience:
Skills:
•Strong troubleshooting skills across Windows environments, applications and hardware.
•Basic understanding of networking concepts and infrastructure support.
•Excellent communication and documentation skills.
•Ability to manage and prioritise multiple tasks effectively in a fast-paced environment.
•Willingness to learn and contribute to ongoing technical projects and initiatives.
Desirable Qualifications/Experience:
•Proven experience in a technical support or IT systems role.
•Experience working with ticketing systems and managing incidents end-to-end.
•A Level 3 IT related qualification
•Prior involvement in client onboarding
•Experience with Mac and Linux desktop environments
•Experience with Linux and Windows server environments
•Experience with ERP systems, especially SAP Business One
•Personal projects demonstrating IT systems administration competency
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Catapwlt
Qualification
Apprenticeship Level 3 – Digital Infrastructure Engineer Level 3
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Concrete Canvas Ltd
Concrete Canvas Headquarters
Cowbridge Road
Pontyclun
CF72 8HL