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We are looking for a Supported Housing Team Manager to join our Supporting Independence and Care team. Reporting to the Quality Assurance and Housing Manager, you'll lead a team of Housing Assistants and Support Workers.
Please note, this is a full-time 35-hour permanent role.
You will be based at our Newport Office on the Isle of Wight, hold a full driving licence, and have access to a vehicle for business use, as travel across the Island is required.
What you'll be doing:
* Leading a team within our Supporting Independence and Care team, ensuring high-quality housing management and support services.
* Managing, motivating, and supporting your team to deliver services across supported housing properties and for residents on our families pathway.
* Acting as the local link to meet residents' needs and ensure the successful delivery of team plans and strategic objectives.
* Ensuring properties are safe and well-maintained, coordinating with other teams, and liaising with stakeholders to meet residents' care and support needs.
* Developing a performance-driven culture focused on continuous improvement, accountability, and personal responsibility.
* Ensuring contract compliance and high standards of service delivery, maintaining regular contact with external stakeholders and contract owners.
What you'll need:
* Experience in intensive housing management, understanding statutory requirements and relevant legislation.
* Knowledge of housing management law and practice; working towards or holding a professional qualification such as Level 5 CIH or equivalent.
* Experience leading operational housing teams delivering front-line tenancy management.
* Strong decision-making skills with ownership and responsibility for outcomes.
* Excellent communication skills, both written and verbal, with stakeholder management experience.
* Self-motivated, able to work under pressure, meet deadlines, and resolve issues effectively.
* Ability to handle crisis situations prioritizing residents' and the business's needs.
Closing Date: Tuesday 19th August 2025 at 23:59
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
Applying for roles with us
We value authentic applications. Please submit personally written applications, as AI-generated submissions may not be considered. Thank you for sharing your unique experiences.
About us
At Southern Housing, our residents are at the heart of everything we do. With over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we serve over 167,000 people, providing safe, secure, and affordable homes. We believe in making a positive difference in people's lives.
A career with us offers daily opportunities to make a difference, face new challenges, and grow professionally.
Benefits of working with us
We offer paid travel time, mileage, holiday allowance, paid DBS and training, health benefits, and opportunities for career progression. Additional benefits include:
* Option to buy extra leave and discount cards
* Medical treatment claim-back
* Full training at no extra cost
* Extra pay for sleep-in duties where applicable
* Discounts on cycle schemes, medical plans, life assurance, and more
Inclusion and Diversity
We strive to create a diverse and inclusive environment where everyone is respected and valued. We celebrate differences in thought, experience, and perspective, fostering a culture where colleagues feel safe and comfortable to be themselves, contributing to our One Team approach.
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