Mid Kent Senior Care Limited TA Home Instead - Level 3 Business Administration Apprenticeship
Location: ME18 6AL
Job type: Full time
Salary: £17,500.00
Overview
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co‑ordinate office activities effectively and efficiently to provide the highest quality service to clients.
Responsibilities
* Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
* Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
* Manage correspondence by responding to emails and handling incoming and outgoing posts.
* Maintain effective systems ensuring that all filing and databases are kept up to date.
* Support the delivery service process, including ensuring compliance, audit and updating systems.
* Support care operations admin.
* Support recruitment and HR admin.
* Coordinate Care Professional retention activities, such as newsletters, Care Professional meetings.
* Support projects and IT initiatives where appropriate.
* Control office supplies and ensure they meet office needs.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Apprenticeship Development (Level 3 Business Administrator)
* Undertake structured off‑the‑job training in line with apprenticeship requirements.
* Develop knowledge of business operations, compliance, safeguarding, data protection and organisational processes.
* Build competence in business communication, stakeholder engagement and customer service.
* Use a range of IT systems to manage data, produce reports and maintain accurate records in line with GDPR and company policy.
* Support project‑based work and continuous improvement initiatives within the office.
* Demonstrate professional behaviours including integrity, accountability, adaptability and a commitment to ongoing personal development.
* Work towards successful completion of the End‑Point Assessment (EPA), including portfolio development, project work and professional discussion.
* The Apprentice will receive regular supervision and mentoring to support their professional growth and achievement of the apprenticeship standard.
* Competent in using office programs (e.g. MS Office, Google Docs, etc.) with the aptitude to learn new software & systems.
* Strong organizational skills with the ability to multitask.
* Self‑motivated and able to work flexibly.
* Excellent written and verbal communication skills.
* Keen eye for detail and the ability to work accurately under pressure.
* Strong team player with the confidence to work alone.
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