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Key accounts administrator

Castleford
Premier Technical Services Group Ltd (PTSG)
Accounts administrator
Posted: 18 July
Offer description

Join to apply for the Key Accounts Administrator role at Premier Technical Services Group Ltd (PTSG)

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Join to apply for the Key Accounts Administrator role at Premier Technical Services Group Ltd (PTSG)

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Hybrid: home/office - Castleford - first three months in role will require training in Castleford

Join our Key Accounts team and be at the heart of managing our most important client partnerships. You'll oversee high-value contracts that span multiple business units, acting as a central point of contact to ensure clear, seamless communication and exceptional service delivery. From onboarding to completion, you’ll take ownership of the entire contract lifecycle—tracking progress, staying ahead of compliance deadlines, and ensuring we meet or exceed service level agreements. Working hand-in-hand with our operations teams, you'll help drive efficiency, consistency, and client satisfaction every step of the way.

As part of our ongoing commitment to growth of our key accounts, we're looking for an additional person to work as part of team of three Key Account Administrators reporting to Key Accounts Manager. You'll require a clear understanding of the business processes – supported by regular and ongoing training.

What you'll be doing:


* Administer Key Account contract summaries for designated clients – includes ensuring all information is issued and logged accordingly, submitting paperwork and liaising with Operations Teams to ensure works are completed on time
* Building and developing relationships with customers and the PTSG Operations teams
* Recognising and highlighting issues to the Key Account Manager before they reach the customer
* Understanding and communicating information on the products offered within the business
* Updating client portals with dates, paperwork, updates, quotations and exporting information to then log on contracts summaries
* Other administration duties, scanning, data inputting, validating information etc.

What we're looking for:

* Detail orientated, with proven experience of great system and record maintenance
* Excellent communication skills, verbal and written at all levels
* Able to work autonomously, but also as part of the wider team – collaborating closely with the Operations teams
* Ability to adapt and multitask are essential
* Excellent administration and organisational skills – able to plan and prioritise
* Strong IT skills including MS Word, Excel and Outlook
* Previous experience of customer service in a similar environment is desirable but not essential

What in it for you?

* A competitive salary
* 25 days holiday + bank holidays
* Company pension scheme
* Discounts on everyday shopping, fashion, tech, holidays, meals out, gyms & more
* Hybrid working
* On-site parking
* A supportive team, friendly office culture, and plenty of chances to learn

Ready to join a team that values what you bring. We’d love to hear from you.

Ind1


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Other
* Industries

Facilities Services

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