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Shoreditch &Soul offers community villas, multi-sensory contrast therapy, transformative workshops, and nourishing F&B experiences. I’m looking for…
Shoreditch &Soul is a vibrant community space in the heart of Shoreditch, dedicated to fostering connection, personal growth and transformation. The Villa’s at Shoreditch &Soul will be home to 73 members and we are seeking an experienced Property Administrator to oversee the end-to-end customer journey, from progressing member applications through to their departure. This is a dynamic, multifaceted role ideal for someone who thrives on providing exceptional service, takes pride in their organisational skills, and is aligned with our values of integrity, care, and hospitality.
Key Responsibilities
* Progressing member applications, including reference checks and credit reports
* Preparing and issuing Tenancy Agreements, ensuring that documents are signed within timely manner
* Liaising with members during their onboarding, providing them with accurate information and responding to any queries
* Maintaining accurate member records, including entry intoCRM/PMS software for member contact information, sales invoices, sales credits/discounts, and payments
* Managing key inventory system, including logging key issuance, returns, and replacements. Ensuring secure storage and restricted access to all property keys and access fobs
* Supporting the General Manger, Head of Curation and Finance teams with additional administrative duties as and when required.
* Working with housekeeping and front of house, to ensure rooms are prepared and key handovers are scheduled
* Overseeing member arrivals and departures, including conducting check-ins, inventory checks, returns of deposits, and check-out procedures.
* Managing the inbound mailbox, ensuring that member requests and queries are responded to professionally and resolved within agreed SLAs
* Coordinating all repairs and replacements before, during and after tenancies. Coordinating visits with members, ensuring that appropriate access has been received
Requirements
* Previous experience within a property management / lettings administration role
* A good understanding of current lettings legislation
* Strong multitasking and time-management skills in a fast-paced setting
* Exceptional attention to detail and outstanding organisational ability
* Excellent written and verbal communication and interpersonal skills
* Confident with computer-based systems and online platforms
* Flexible and adaptable with hours and responsibilities
* High personal standards with a commitment to delivering quality
* Passionate about the &Soul brand, mission, and values
* Complimentary top tier membership to the Sanctuary &Soul (worth £279 per month)
* Discount on accommodation at Shoreditch &Soul
* Discount on F&B at the Sanctuary &Soul
* Discounts to &Soul events and experiences
Contract Type: FTC (Fixed-Term Contract) – 6 months, with a view to becoming permanent for the right candidate.
Please send your CV to the Nicole Fernandes, General Manager - nfernandes@andsoul.com
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Management
* Industries
Hospitality
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