Credit Control Team Leader
Location: Birmingham - Head Office - Hybrid
We are looking for an experienced and motivated Credit Control Team Leader to join our Head Office Finance team in Long Birmingham.
In this role, you will lead and support the day-to-day activities of the credit control team, ensuring workflows are effectively managed and collection targets are consistently achieved. You will play a key role in driving cash collection performance, reducing aged debt, managing high-risk accounts, and delivering excellent customer service standards.
The successful candidate will be an experienced credit professional with strong leadership skills, capable of motivating and developing a team while confidently handling complex customer disputes and escalations.
Key Responsibilities
Lead, motivate, coach, and support the Credit Control team to achieve daily, weekly, and monthly collection targets
Monitor team workflows and performance to ensure operational efficiency and service standards are maintained
Conduct performance reviews, set KPIs, and identify training and development needs
Act as the main escalation point for complex, high-value disputes and challenging payment issues
Monitor aged debt, assess account risk, and produce accurate reporting on cash collection and debtor performance
Develop and implement effective debt collection strategies while ensuring compliance with Provision 29 requirements
Build and maintain strong working relationships with internal stakeholders and external customers
Promote a professional, customer-focused approach across all areas of the team
What We're Looking For
Previous experience within a Credit Control leadership or senior supervisory role
Strong knowledge of credit control processes, cash collection, and debtor management
Proven ability to lead, motivate, and develop a high-performing team
Excellent communication, negotiation, and relationship management skills
Confident managing escalated customer queries and resolving complex disputes
Strong organisational skills with the ability to manage priorities effectively
Good analytical and reporting capabilities
Proficient in Microsoft Office and finance systemsIf you are a proactive and driven Credit Control professional looking for your next leadership opportunity, we would love to hear from you.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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