Customer account team leader

Customer Account Team Leader

Aldershot, Hampshire
£33,000 - £35,000
Full-Time | Office-Based

About the Company

We are currently recruiting for an experienced Customer Service Team Leader to join a busy and fast-paced customer services department based in Aldershot.

This position would suit somebody with strong customer service, account management, or sales support experience who is confident managing corporate customer relationships, supporting a customer service team, and delivering exceptional service within a product-based environment.

The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.

Key Responsibilities

• Managing a portfolio of corporate customer accounts and acting as the main point of contact for key customers.
• Building and maintaining strong long-term B2B customer relationships.
• Processing customer orders from quotation through to delivery.
• Managing product enquiries and advising customers on suitable solutions.
• Identifying opportunities to maximise customer retention, sales opportunities and account growth.
• Handling customer complaints, escalations and complex enquiries professionally and efficiently.
• Working closely with internal departments including Finance, Operations, Production and Logistics to ensure excellent service delivery.
• Supporting the Customer Service Manager with the day-to-day coordination and running of the Customer Services team.
• Providing guidance, support and assistance to Customer Service Administrators.
• Acting as an escalation point for customer service queries and complaints.
• Assisting with the development and performance of team members.
• Ensuring customer accounts remain within agreed commercial terms.
• Maintaining accurate customer records and internal systems.
• Providing consistently high levels of customer service within a fast-paced environment.

Candidate Requirements

• Minimum 3 years' experience within Customer Service, Account Management, Sales Support, Customer Success or a similar customer-focused commercial role.
• Previous experience supporting, mentoring, coordinating or supervising team members would be highly advantageous.
• Experience managing B2B or corporate customer relationships.
• Experience working within a product-based, manufacturing, distribution, wholesale or similar environment.
• Strong communication and relationship-building skills.
• Commercial awareness with the ability to identify sales opportunities.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Confident handling challenging customer conversations, complaints and escalations.
• Strong IT skills including Microsoft Office and CRM systems.
• Professional and confident telephone manner.

What's on Offer?

• Salary between £33,000 - £35,000 depending on experience.
• 31 days holiday including bank holidays.
• Workplace pension scheme.
• Company events.
• Annual Leave Purchase Scheme.
• Referral bonus scheme.
• Funded training and development opportunities.
• Long-term career progression within a growing business.

INDCAM