Go back University Hospitals Coventry and Warwickshire NHS Trust
Failsafe and Administration Manager
The closing date is 03 July 2025
The Lung Cancer Screening Programme aims to enable the early detection of lung cancer, improving patient outcomes and saving lives. With the National Screening Committee's review and approval, the programme is set to be implemented nationally from 2028/29.
This programme targets individuals aged 55-74 with a smoking history who are registered with participating GP practices. Patients are assessed for lung cancer risk through telephone screening using an accredited risk assessment tool. Advanced systems are utilized to identify high-risk individuals, who are subsequently scheduled for low-dose CT scans, allowing for early detection and better treatment options.
The Failsafe and Administration Manager will be responsible to oversee the effective management of the recall pathway, ensuring that all patients are booked for their recall scans within set KPIs. The post holder will be responsible for maintaining patient pathways in line with National Protocols and Quality Assurance Standards, conducting audits, and ensuring the smooth administration of the screening programme. The role also involves managing the communication and data flow between patients, the screening team, and other stakeholders, including the PACS team and private providers.
Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
Main duties of the job
The Failsafe and Administration Manager will be responsible for managing the Administration Team and Apprentices, providing leadership, training, and support to ensure effective team performance. This includes coordinating day-to-day administrative tasks, ensuring high-quality service delivery, and fostering a positive working environment that promotes continuous development for the Apprentices.
The Failsafe and Administration Manager will work closely with various teams to ensure the programme operates smoothly, maintaining high-quality service standards. This position may require travel to CT scanner sites within Coventry and Warwickshire and other hospital locations to deliver equipment or assist with service needs. The post holder should have access to a vehicle for work purposes.
The service operates six days a week,
Monday - Friday: 0800 - 2000
Saturday: 0900 - 1300
This role requires working Monday - Friday: 0900 - 1700
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job responsibilities
* Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
* Book appointments for eligible patients at local mobile scanning clinics.
* Provide compassionate and professional communication, addressing patient concerns and offering support.
* Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
* Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.
* Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques.
* Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox.
* Maintain strict patient confidentiality and compliance with data protection regulations.
* Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment.
* Support patients from diverse backgrounds, utilising interpreter services where required.
* Accurately add encounters to EPR and referrals for patients requiring secondary care.
* Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary.
* Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking.
* Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries.
For further details of the role please see the attached job description.
Person Specification
Qualifications
* See supporting documents
Experience
* See supporting documents
* See supporting documents
Skills & Abilities
* See supporting documents
Commitment to Trust Values and Behaviours
* See supporting documents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals Coventry and Warwickshire NHS Trust
£29,970 to £36,483 a yearpro rata per annum
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