Botanical Place our stunning new retirement village, recently opened in West Byfleet. With a vibrant mix of independent living, a high street-style restaurant, gym, hydrotherapy pool, and wellness facilities partially open to the public, it’s an exciting, dynamic environment to lead. This is a unique opportunity to combine operational management with hospitality excellence, while creating a welcoming, engaging home for residents.
The Role
We are seeking an experienced General Manager to lead our village operations to best-in-class standards. You will oversee the full spectrum of village life - from resident services and wellbeing programs to hospitality, facility management, and community engagement - ensuring an exceptional customer experience while delivering operational and financial excellence.
Key Responsibilities
* Translate business strategy into operational plans, driving financial performance and service excellence.
* Manage village profit and loss, budgets, and revenue streams, including property sales and leases.
* Lead hospitality and wellbeing services, ensuring residents feel engaged, empowered, and supported.
* Oversee facility management, maintenance schedules, and investment projects, ensuring a safe, compliant, and attractive environment.
* Build, inspire, and develop your team, embedding RVG values and a culture of continuous improvement.
* Engage with residents, customers, and stakeholders to foster strong community relationships.
Skills & Attributes
* Strong operational leadership with a focus on hospitality and customer experience.
* Excellent financial acumen and ability to drive revenue and control costs.
* Outstanding communication, stakeholder engagement, and relationship-building skills.
* Strategic thinker with a hands-on approach to problem-solving and continuous improvement.
* Inspires teams, motivates others, and drives a culture of excellence.
Experience & Qualifications
* 3 - 6 years’ general management experience in operational leadership, ideally within hospitality, healthcare, or retirement living.
* Proven experience in managing budgets, teams, and delivering high-quality service standards.
* A passion for creating thriving communities and exceptional customer experiences.
Why Join Us?
This is a rare opportunity to shape the future of a vibrant new retirement village and make a tangible difference in the lives of residents and the wider community. You’ll work in a beautiful environment, leading a multi-faceted operation and building a lasting legacy of excellence.
Apply Now
to be part of a dynamic, innovative team and help residents at Botanical Place trulyage well in style and comfort.
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