ACCOUNT MANAGER VACANCY
We are on the lookout for an experienced Account Manager to join the Client Services team within our growing agency. You’ll ideally have an agency background, be used to working across multiple campaigns and projects at any one time and have the ability to help us grow and retain key clients across marketing, web and design.
This is a brilliant opportunity for an ambitious, motivated individual to be a linchpin between our clients and our team. You’ll be fully immersed in the end-to-end delivery of projects including website design & build, search marketing, media and design, reporting to an Account Director within the team.
Building strong relationships with clients will be a key part of this role, and in particular the successful candidate will be expected to work closely day to day with both our client’s internal teams and our in-house agency team. You’ll have a strong understanding of the creative process, and an awareness of how commercial considerations drive business and client outcomes.
This is a full-time role based in our office in Glasgow, there is flexibility for some remote work, and an expectation for you to be out of the office regularly meeting with clients and new business prospects.
No two days are the same, and many of our projects are fast paced, and creative. We are incredibly proud of what our tight team of marketers, designers, and developers achieve every day, and you will be too.
Our aim is to be an agency that is nimble, helpful, adaptable and clever. We aren't an agency of buzzwords, but a straight talking, honest and enthusiastic agency with clients who have a want to succeed and partner with us.
Key skills, experience and attributes required for this role:
* 2+ years’ experience in a similar role, agency or client-side (agency experience beneficial)
* Strong account management and client service skills, with a clear understanding of how to deliver value for clients
* Excellent project management skills, with the ability to manage multiple projects and deadlines, delivering work on time, on brief, and on budget
* Confident working directly with clients to deliver projects across a range of marketing disciplines
* Strong understanding of digital marketing channels and their role within wider campaigns
* Some experience delivering website projects from brief through to launch
* Proactive in building trusted, long-term client relationships
* Support the Account Director in the successful retention and growth of client accounts
* Ability to write clear, detailed briefs for internal and external teams and lead campaign and project wash-ups
* Experience in financial planning, forecasting and budget management skills, working to deliver this alongside your Account Director
* A collaborative team player who contributes to improving team performance
* Ability to work collaboratively and independently (training offered, and support from wider team available to you)
* Excellent communication and presentation skills, both internally and client-facing
* Confident in preparing and delivering written proposals and estimates for clients
* Bring enthusiasm, curiosity and ideas!
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Company Description
We've been Big Thinking since 2011 and growing ever since. The last 2-3 years has seen us attract a host of new clients across entertainment, healthcare, leisure and the arts, and in turn this has seen us shape our service offering. We are now a proud mix of marketers (media buying, PPC, SEO, email, content), design (web, print, videography, animation) and developers.
Jointly owned by two company directors, we are forming a team of high achievers, and those who want to progress with us as we grow. Having both worked at various agencies over the years, we want to create an agency with a team of experts who share our core values of ambition, results, personality and recognition.
The agency has recently moved office and is based in Glasgow city centre.
Benefits
* 25 days holiday + bank holidays
* Option to increase holiday allowance each year by a further 2 weeks
* Flexible choice on working hours (staggered across team)
* Enhanced maternity & paternity leave
* Contribution pension scheme
* Private Healthcare
* Group Life Assurance
* Quarterly reviews as standard
* Training budget per staff member - bookable by you for courses and conferences
* Sabbatical (a month off paid, on us!) after 5 years
* Two 'Give Back Days' each year to support charity work of your choice
* Annual summer trip on us
* Bigger Picture - we support charities and small businesses via free support and project work.
A full list of staff benefits will be discussed at interview stage.
Salary: £30-35k DOE.
For more information on the role, or to apply directly contact recruitment@bigthinkagency.co.uk.
No agencies please.