Romanian and English Speaking FirstResponseAdvisor
Location:NewcastleCityCentre
Salary:£22,250perannum
Contract:Full-time,Permanent
AbouttheRole
WeareseekingaFirstResponseAdvisor(English and Romanian speaking) tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.
Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.
KeyResponsibilities
1. ClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish and Romanian,dependingonclientneeds.
2. AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.
3. ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.
4. CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.
5. TeamCoordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.
6. Compliance:Ensureallcommunicationandd...