Overview
Position Purpose The Country Coordinator (CC) provides administrative support to the conduct of clinical trials conducted by Regional Clinical Operations (RCO) from study start-up to study closure; including administrational support to the RCO Regional Heads, Head of RDLs, Head of Clinical Operations (HCOs) or Country Heads.
Key Responsibilities
Study Support
* Arrange drug and non-drug (Lab kits, ECG, e-COA) importation to support study sites and contact with CSC Logistics for drug shipment.
* Coordinate, and where applicable, prepare study related documents for printing, sealing, scanning, binding and delivery to site. This includes printing and sending electronically the On-Site Investigator Files to sites.
* Provide administrative support to the study team (i.e., study related mailing, bill processing, printing, etc.).
* Archiving process handling at study closure.
* Support distribution of Additional Label Forms (ALF) to sites.
* May support the local study team in the planning and execution of timelines and activities for study start-up, including submission to ethics committees, governance offices and Health Authorities. This may also include amendments and follow up until approval.
* May update national registries where applicable.
* May support the collection and distribution of documents to and from sites.
* Enter data into systems as required (e.g. eTMF) and support document upload into eTMF and other systems.
RCO Managerial & Office Support
* Perform administrative functions, like calendar management, organizing on site and remote meetings, travel arrangements, preparing T&E reports, creation of purchase orders, requisition of supplies.
* Support manager and the team to navigate various administrative systems and databases in compliance with applicable procedures.
* Supports managers in researching inquiries and tracking and interpreting data from various databases.
* Support manager and teams as needed for finalizing/formatting various presentations.
* Maintain departmental SharePoint (owner).
* May support co-ordination of employee onboarding, distribution of announcements, and coordination of RCO meetings (logistics, venue).
* General office administration (stationery, mailings, email distribution lists, printing).
RDL Global Support (if relevant and assigned to you)
* Supports RDL Leadership across all regions so that there is a consistency in the delivery of the RDL vision to the team and external stakeholders.
* Oversee the creation and maintenance of complex workflows and processes to ensure seamless allocation of work and the reporting of deliverables.
* Provides expertise in the adoption of IT tools to facilitate learning and development initiatives and communications.
* Builds and maintains SharePoint, MS Teams Channels and other collaborative tools as needed.
* As this role requires the support of team members across multiple time zones, there will be a requirement to participate in meetings outside of business hours.
Senior Level Expectations
* Engage with line management and/or Head of Clinical Operations or Head of RDL to assist in the resolution of complex issues both locally and/or globally.
* Serve as a key resource for colleagues, by providing guidance, leading training and mentoring to other team members through a mentoring process using informal and/or formal presentations.
* May serve as an SME for systems or processes across the department +/- contribute at a global level to these systems or processes.
Qualifications, Experience, Competencies & Software
Degree
* Degree Requirements: high school degree, college qualifications or university degree
Experience & Competencies
* Experience managing multiple priorities and ability to accomplish tasks within a timeframe, setting milestones to meet deadlines and achieving goals.
* Demonstrates ability to function independently.
* General knowledge of software systems and web-based applications. Good computer aptitude and willingness to learn new systems and applications.
Software Experience
* Microsoft Suite
BMS is an equal opportunity employer. Applicants can request reasonable workplace accommodations/adjustments prior to accepting a job offer or during the recruitment process. For accessibility information, visit careers.bms.com/eeo-accessibility.
BMS cares about the well-being of its staff and communities; COVID-19 vaccination and boosters are recommended as part of well-being guidelines where applicable.
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