Our client is seeking a Client and Insight Manager, who is a self-starter and join a growing team working in the Financial Services industry. You will be based in their Manchester office.
Profile:
• You will be a self-starter, with a history in maintaining client relationships and influencing strategies to improve collections and a proven history of managing a team and developing colleagues.
• You will possess excellent numerical and analytical skills and knowledge of data analysis tools.
• You will have knowledge of data modelling, data cleansing, and data enrichment techniques, and the capacity to develop and document procedures and workflows.
Duties & Responsibilities:
• Analysing departmental KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services
• Monitor client performance using system driven management information (MI) with a view to continuous improvement.
• Creation of monthly client MI packs with support of the Head of Data and appointed Client Services Manager
• Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.
• Liaising with clients to understand data requirements and provide reports to support DRPs performance to clients.
• Provide data to influence change and suggest evidence based alternative processes .
• Maintain an ...