Role: Customer Service Claims Handler
Location: Liverpool
Salary: £25,877 starting salary, plus an up to £1,500 performance-related annual bonus, paid quarterly once established within your role
Workinghours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays
About the role:
In the role of Customer Service Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey
What you will be doing:
1. To work as a team to proactively manage a portfolio of customer repair claims through to settlement
2. To ensure that complete and thorough indemnity investigations are carried out on all claims
3. Work closely with suppliers to fulfil customers' needs during their claims journey
4. Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
5. Accurate payment to our customers and their representatives regarding claims settlement
6. Demonstrate effective communication skills whilst engaging with our customers through various channels
7. Data integrity is key when keeping ...