Job overview
Our Pelvic Pain Service is one of a few centres across the country delivering clinical excellence in this highly specialised field. We do this through a truly multidisciplinary team comprising:
·Physiotherapists
·Clinical Psychologists
·Gynaecologists/ Specialist Doctors
·Nurses
·Counsellors
·Administrators
·Service managers
Our aim is to provide a responsive, high quality and person-centred service to maximise the quality and experience of life for women with pelvic pain.
The role of Band Patient Pathway Administrator is critical to the success of our service from referral through to safe and effective discharge from our care. It supports our aim (stated above) by organising, coordinating and managing patient demand to ensure it matches the capacity of the service. This requires great people and customer care skills, a high level of administrative flexibility, and the ability to maintain a calm and professional approach under pressure.
Main duties of the job
The post holder has responsibility for managing the provision of a professional, comprehensive, efficient and effective administrative service, within Pelvic Pain Physiotherapy team including, but not limited to:
-Maintaining oversight of the teams’ administrative tasks, delegating as required
-Providing sensitive and confidential communication with patients in a timely manner
-Managing patients referrals and lists
-Supporting, managing and training of Band administrative staff
-Providing support for Band a physiotherapist
-Liaising with external teams, such as letter production and IT, to ensure efficient and effective running of the service
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .
In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.