Technical Services Engineer page is loaded
Technical Services Engineer
Apply locations Basingstoke, UK time type Full time posted on Posted 6 Days Ago job requisition id R004217
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Thanks for your interest in working on our team!
We are currently looking for a highly motivated Technical Services Engineer to join our Customer Services team in Basingstoke. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying.
The Technical Services Engineer will be responsible for supporting field engagement activities including technical presentations, pre- and post-sales visits, assisting with lab and field trials, solution integration, deployments & upgrades, training and providing general customer support as needed.
The successful candidate will develop a full understanding of Adtran’s World Leading Fibre Access product range including OLT, ONT, SDGs, in home WiFi solutions and software driven management, monitoring and orchestration systems. Knowledge of Core Networks and WDM systems will also be required.
Duties and Responsibilities:
* Customer homologations, POC, advanced demo, Trials
o Scope and run Customer trials and homologation tests with consulting product experts.
o Deliverables: Test cases documentation and validation report.
* Network design documentation
o Create the detailed low level system design based on actual site and network conditions provided in the Customer Information Questionnaire.
o Final Network Design - confirmed network design along with the required equipment settings for network installation.
* On site or remote Assistance for Installation and Commissioning on all product lines
* Supervise Technical Services staff and external contractors during on-site activities with customers, such as Installation and Commissioning, equipment upgrades and fault investigations.
* Be the technical lead on certain projects.
* Deliverables: Acceptance reports as defined in the service request.
* Network upgrade, network audit
o Build upgrade plan and run complete network audit : OLT-ONT-SDG & MCP.
o Deliverables: upgrade path with steps and timeline, report and analysis of a network audit – per site and overall status.
* Customers workshops and trainings
* Be able to deliver technical training on Adtran products and technologies with the help of product experts to Customers and other technical support staff. Including enabling on new features.
* Create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to their becoming problems.
* Provide technical and sales support including demonstrations, evaluations, and training for accounts in assigned territory and perform technical presentations for customers, partners, and prospects.
* Prepare and execute acceptance testing as well as lab & field trials
* Represents voice of Customers and Adtran Service Team, actively providing feedback about products usability and quality to Adtran R&D, Test and Quality departments
* On site, level 3 support outside of normal business hours following escalation from Customers
Requirements:
* Proven work experience as a Technical Service Engineer in the Fibre Access environment.
* Knowledge of SaaS solution.
* Comprehensive Ethernet and IP knowledge and hands-on experience. Knowledge of routing protocols beneficial. (e.g. Juniper/Cisco experience)
* Provisioning and orchestration software (incl. protocols such as NetConf, REST and experience in JSON).
* Linux, Virtualisation technologies, Scripting/Programming (Python) knowledge and practical experience.
* Ability to develop solutions hand in hand with customers and partners, convince customers of our solution benefits.
* Attitude of proactively getting things done, working on their own initiative.
* Excellent presentation and communication skills
* Excellent customer interfacing skills
Scope of employment
* Fulltime / Permanent
* Readiness to regularly travel to customers within the UK
* Prepared to do flexible working hours including some out of hours working
* DBS check will be required (Adtran to arrange)
Primary location of job
* Office based (Adtran Basingstoke)
Compensation
* Base salary
* Car Allowance
* Compensation for out of hours activities
Benefits
* 25 days holiday + public holidays
* Company pension scheme (salary sacrifice)
* Income protection insurance to cover serious illness
* Life assurance
* Private medical insurance
* Employee assistance helpline
* Free onsite parking
About Us
Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere.
At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do. Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate.
Adtran began operations in January 1986. Headquartered in Huntsville, Alabama, Adtran is located in Cummings Research Park - the second-largest research park in the U.S. and fourth-largest in the world. Our mailing address is 901 Explorer Boulevard, Huntsville, Alabama, 35806. Adtran, Inc. is a wholly-owned subsidiary of Adtran Holdings, Inc. (NASDAQ:ADTN and FSE: QH9). Find out more at adtran.com, or follow our story on LinkedIn and Twitter.
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