Job Description
Account Handler\n\nThe Role:\n\nDue to continued growth, we are looking for an experienced Account Handler to become a vital part of our Liverpool team who are dedicated to providing professional advice and exceptional service to all clients.\nExtensive training on our specific systems and processes will be given, but the ideal candidate will have 3-5 years of experience in an Account Handler role.\n\nWhat We Can Offer You:\n\nA salary between £30,000 - £32,000 depending on experience.\nGreat company culture that values internal growth and professional development.\nA competitive Benefits Scheme (Further details on some of our benefits can be found at the bottom of this advert).\nHybrid working once the relevant training has been completed.\n\nResponsibilities:\n\nAcquire and maintain knowledge of Insurance products to include Property Owners, Engineering, Contract All Risks, Terrorism, & Management Liability, plus other axillary insurance which many be required\nUpon completion of training you will be assigned specific medium-sized portfolios, with an overall book of premiums under £3,000,000\nDealing with a book of renewals up to 600 policies\nDevelop and sustain effective working relationships with account executive and customers, ensuring complete customer satisfaction as is reasonably possible\nBuilding and maintaining relationships with insurers\nProduce correspondence to required timeframes and quality standards\nIssuing and processing new business documents, mid-term adjustments, cancellations and renewals\nProvide new business quotations and re-broking existing renewals\nFace-to-face client meetings occasionally both inside and outside the office\nKeeping accurate records always and filing in the agreed manner\nAnswering general queries competently by telephone, email, post or in person, ensuring the information provided is accurate\nTo attend any appropriate training courses given inside and outside the office\nTo complete and pass mandatory training modules set within the time given to remain compliant\nAssisting the Managers and other members of the team\nExperience:\n\nPrevious experience in an Account Handling role (Insurance) is required.\nClient service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.\nThe ability to work in a team\nAccuracy and attention to detail\nA passion for building fantastic working relationships with clients and colleagues\nAn appetite to learn and develop successfully with an inquisitive nature and a willingness to ask questions\nBasic understanding of the broking insurance market and the role of regulation and compliance.\nOrganised with good time management skills working to agreed priorities.\nGood communication skills to effectively liaise with internal colleagues.\nComputer literate with good experience of using MS Office Suite.\nMinimum 5 GCSE, Grades A-C (9-5) including English and Maths.\nWhy Join Us?\n\nCompetitive salary and benefits package\nFlexible working and holiday options\nPension, enhanced parental leave, and life insurance\nDiscounts on technology, travel, and leisure\nLearning and development opportunities\nVolunteering and charity support days\nJoin a company that values innovation, growth, and its people. Apply now to take the next step in your career.\n\nWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.\n\n#HP\n\nREF-(Apply online only)