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Business Support Manager, Ellesmere Port
Client:
Location: Ellesmere Port, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 1bc2b2dee5a9
Job Views: 7
Posted: 17.06.2025
Expiry Date: 01.08.2025
Job Description:
Our client, an international provider of employee benefits, is recruiting for a Business Support Manager at their Chester offices.
General responsibilities
* Act in good faith, avoid causing foreseeable harm, and support retail customers in pursuing their financial objectives to achieve four outcomes:
* Products and services are fit for purpose
* Products and services offer fair value
* Clients are equipped to make informed decisions
* Clients receive adequate support to meet their needs
* Follow the firm's compliance processes and procedures, including T&C, complaints, financial crime, anti-money laundering, anti-bribery, financial promotions, data security, data protection, conflicts of interest, inducements, record keeping, and best execution.
* Ensure advice and sales procedures are followed
* Comply with the Financial Services and Markets Act 2000, FCA's Conduct rules, and relevant regulations
* Stay updated with regulatory, legislative, and technical requirements
* Retain client records per Data Protection Policy and record-keeping requirements
* Maintain professional and courteous client contact
* Handle queries efficiently and promptly
* Maintain a positive cultural attitude
Specific responsibilities
* Provide expertise on regulatory compliance issues impacting employee benefits
* Offer support and guidance to Client Services Managers for existing clients and new business opportunities
* Oversee compliance across the employee benefits division
* Provide updates to the Head of Compliance on regulatory compliance in EBD
* Manage EBD administration staff and Client Services Managers, ensuring workload is allocated, monitored, and prioritized effectively
* Ensure tasks and workflows are up to date with deadlines, and procedures are followed
* Monitor and manage scheme renewals
* Ensure quality and delivery of EBD services to clients
* Familiarize with EBD products and processes
* Ensure EBD T&C Manual compliance
* Manage T&C for new starters and monitor development
* Lead team projects with appropriate planning
* Engage in key client activities
* Conduct reviews and probation meetings for team members
* Participate in recruitment and development programs
* Communicate expectations and goals clearly
* Provide training and maintain CPD in employee benefits regulation
* Maintain performance standards and competence levels
* Ensure timely delivery of relevant documentation to clients
* Prepare reports for Board and Exco meetings
* Act as the Locum MLRO when needed
Any other reasonable tasks as requested by Senior Management.
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