THE ROLE In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU’LL BE DOING: SUPPORT: • Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times • Managing and maintaining all core operating systems • Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements • Provide timely communication to users on the status of their service requests and incidents, as required • Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner • Ensuring problem prevention methods are continually applied to improve service levels and reduce costs • Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. • Monitoring the availability, performance and throughput of supported IT infrastructure • Prioritising and scheduling assigned support activities and tasks • Maintaining IT infrastructure support technical documentation • Participating in disaster recovery activities as required CHANGE: • Working with project teams to review and impact assess new business requirements • Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. • Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes • Providing required environments • Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans • Ensuring IT infrastructure changes meet the agreed service acceptance criteria • Ensuring Asset and Configuration Management principles, processes and procedures are applied • Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working WHO YOU ARE: • A degree in IT or related business topic (desirable) • Experience working in server and storage teams • ITIL Foundation Certificate • Microsoft Certified Systems Administrator (MCSA) • Microsoft Certified Systems Engineer (MCSE) • Exposure/Experience with Microsoft Exchange Server (desirable) • Exposure/Experience with Active Directory Policy Administration (desirable) • Exposure/Experience with E-Mail Filtering Systems (desirable) • Exposure/Experience with Enterprise Anti-Virus solutions (desirable) • Exposure/Experience with SCOM (desirable) • Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S • Knowledge of data storage devices • Understanding of UNIX and Windows file systems