Overview
The primary focus of the Discharge Liaison Officer role is to enable and support the safe and timely discharge of patients. The post holder will consider options around a patient\'s discharge and take appropriate action to resolve delays in discharge, creating capacity in the system and ensuring wards have available beds to match demand. A key element is communicating with Bed Managers and the nurse in charge to ensure everyone works to the same plan of no delays for patients.
Within Bronze Command (BC), the post holder will work in partnership with staff at Scarborough Hospital, Vale of York CCG, Scarborough and Ryedale CCG, East Riding CCG, City of York County Council, North Yorkshire County Council, East Riding County Council, patients and their carers to proactively support and facilitate timely and safe discharges from hospital to home or onward care settings. Although ward-based, the role is a cell of BC and allocated to a ward on a rotational basis, with changes determined by the Patient Flow Manager (PFM). We will consider flexible working requests from the start of employment where possible.
We are an Armed Forces Friendly Employer and hold the Gold Award from the Defence Employer Recognition Scheme, supporting all Defence personnel including with applications for employment.
Responsibilities
* Work with ward staff to optimise discharges and support patients and staff to negotiate discharge plans.
* Collaborate with Social Care, Continuing Health Care and the voluntary sector to facilitate timely discharges from the hospital environment.
* Be proactive and flexible, able to adapt to changing service needs, and maintain a can-do attitude.
* Communicate effectively with Bed Managers and the nurse in charge to ensure alignment and no delays for patients.
* Act as part of the Patient Flow team across acute medical, surgical or Elderly wards.
Requirements / Qualifications
* Self-motivated with strong collaborative and relationship-building skills across multidisciplinary teams.
* Ability to work across wards and with external partners including Social Care and Continuing Health Care.
* Flexible working availability and willingness to rotate to different wards as required by service needs.
Benefits
* Access to the NHS Pension Scheme and related retirement benefits.
* Holiday entitlement (27 days rising to 33 days, depending on NHS Trust service) plus leave for emergency and planned absences.
* Confidential Employee Assistance Programme (24/7).
* NHS Car Lease scheme and Cycle to Work scheme.
* Learning and development opportunities and staff discounts.
* Relocation package up to 30% of salary (capped at £18k) for hard-to-fill positions.
For further information on the range of benefits offered, please visit the Trust\'s Staff Benefits pages. Relocation details can be discussed with the recruiting manager at interview. Sponsorship information is available if applicable.
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