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Regional Support Manager - Nottinghamshire, Shropshire, Yorkshire & Bury St Edmunds
Salary: Competitive
Are you a highly committed person with extensive experience in successfully operating Good care homes in England? Are you seeking a role where you can apply your skills, knowledge, and enthusiasm across multiple homes? If so, we want to hear from you!
The purpose of the role
* To support our home managers in ensuring the smooth and successful running of the business, focusing on compliance, occupancy, payroll, and resident and team satisfaction.
* This person will report to the Operations Director/COO and collaborate with the Support Office team to provide the best support services. They will work alongside, not manage, the home managers.
Personal attributes
* Excellent relationship-building skills with home managers
* Supportive, empathetic, and dedicated
* Willing to travel extensively within the region
* Organized, proactive, and problem-solving
* Detail-oriented with the ability to read reports and implement action plans
* Hands-on approach and willingness to assist wherever needed
* Open to learning and constructive feedback
* Technologically proficient and quick to learn new systems
* Calm, pragmatic, and supportive leadership style
* Responsible, autonomous, and team-oriented
Essential experience
* Deep understanding of 'Good' care home operations and CQC expectations
* Management experience in large care homes (e.g., manager, deputy, clinical lead)
* Long-term career commitment
* Knowledge of high occupancy strategies, payroll, and cost management
* Experience with electronic care planning and safeguarding investigations
* HR investigation and hearings experience
About the role
* Typically based 3-4 days in care homes and 1-2 days remote, with occasional office days
* Competitive package with a fully expensed company vehicle
* Autonomy in managing the business with opportunities for growth
Responsibilities include
Compliance
* Supporting action plan development from inspections and audits
* Implementing and reviewing progress of improvement plans
* Assisting with safeguarding and whistleblowing investigations
Occupancy and costs
* Supporting high occupancy and fee management
* Controlling payroll and operational costs
Quality assurance and audits
* Ensuring completion of quality tasks and conducting audits
Additional duties
* Representing the company at meetings
* Supporting clinical issues and managing temporary home management roles
* Assisting with home inductions and inspections
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Healthcare Management
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