Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK’s leading network of lettings and estate agencies, we are proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we help people find, sell, and let their property.
This role is a full‑time permanent contract located in our Edinburgh city centre office. The salary range is £23,500–£26,000 per annum.
Job Purpose & Overview
* Key member of the property management team.
* Provide excellent service to our clients by handling the end‑of‑tenancy process.
* Negotiate between tenant and landlord to deliver a satisfactory outcome for both parties.
* Work with Property Managers and the Maintenance team to ensure required work is highlighted, raised, and completed promptly.
* Customer‑focused role requiring meticulous attention to detail and coordination.
Key Accountabilities & Duties
* Manage day‑to‑day maintenance requests—primarily following tenancy check‑outs—working with End of Tenancy Property Managers.
* Ensure void period works are completed timely, efficiently and compliantly to facilitate move‑in dates and align with client budgets.
* Communicate clearly and concisely with End of Tenancy Property Managers to conclude deposit claims and submissions.
* Deliver a high standard of customer service for all customers and proactively manage incoming queries.
* Understand landlord and tenant responsibilities for day‑to‑day requests so customers are aware of their duties.
* Handle day‑to‑day telephone and email requests from landlords, tenants and contractors.
* Log and manage maintenance issues effectively in line with departmental processes.
* Take responsibility for outstanding tickets and manage them in a timely manner.
* Use strong negotiation skills to resolve conflicts.
* Work with contractors to ensure work is completed on time and to the correct standard.
* Check safety certifications and flag renewals in a timely manner to keep properties compliant.
* Work with Department Managers to meet core KPI’s and deliver outstanding service.
We’re looking for individuals with qualities such as:
* Property Management experience is ideal but not essential; sector knowledge helps transition.
* Excellent customer service skills.
* Passion for customer service and drive to deliver best outcomes.
* Excellent written and verbal communication, aligning with the professional image of the business.
* Confidence in relaying information and seeking support when required.
* Attention to detail and ability to use business systems for decision making.
* Strong administration and coordination skills.
* Ability to multitask and thrive in a fast‑paced environment.
* Pro‑active 'can do' approach.
* Team player.
* Excellent time‑management, organisational and prioritisation skills.
* Proficiency with Microsoft Outlook, Word and Excel and willingness to learn new operating systems.
* Professional and presentable appearance.
* Reliable, flexible and friendly.
* Current legal right to work in the UK.
Here’s what you can look forward to:
* Our smart‑spending app gives you discounts at over 900 retailers and wellbeing centre resources to help you get active, eat healthier, improve financial well‑being and master mental health.
* Employee Assistance Programme offers free counselling support sessions.
* Smart Tech Scheme provides the latest gadgets and appliances.
* Cycle2Work Scheme reduces our carbon footprint.
* Enhanced Family Friendly Leave for maternity, paternity, adoption and IVF.
* Competitive base pay with incentivised commission and performance bonuses for most roles.
* Special days and celebrations for length of service.
* Pension pot for retirement planning.
* Professional development funding for qualifications.
* Company socials to build community.
We value diversity and inclusion, welcoming applicants of all nationalities, backgrounds, abilities and perspectives. Join us and experience a workplace that truly values you. Apply today!
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