Opportunity information
Duration 15 months
Advert closing date 16/10/2025
Description
Apprentices will be supported from day 1 and will be assigned an office manager for mentoring.
Due to business growth First City Fire and Security Ltd merged with Parfas Limited to expand their reach in the North West within the centre. They are keen to offer individuals the chance to secure an office based career within the fire and security sector.
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues.
You will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
You will be responsible for all communication triaging and ensure jobs are allocated correctly and engineers are assigned the correct information. You will update customers on their bookings and be that customer facing person for the business.
Entry requirements
* Live local to the office
* 16-18 year olds
* Pass an enhanced DBS check
Training to be provided
Customer Service Level 3 Apprenticeship Standard.
Skills for Security will deliver the apprenticeship training, remotely, twice a month.
You will be required to complete all training tasks allocated during your apprenticeship.
You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete.
The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager.
You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies.
Things to consider
Skills required
Future prospects
Oldham, Lancashire, England, OL4 1JW