Field Operative Supervisor
Location: Havant, Hampshire, PO9 / Mobile
Contract: Permanent, Full-Time
Reports to: Operations Manager
Aura Retrofit is one of the leading energy efficiency and retrofit installers in the South of England. Our mission is to eradicate fuel poverty and reduce carbon emissions from UK homes. We deliver the full range of domestic energy efficiency measures (heat pumps, solar PV, insulation, boilers), with ambitious plans for growth. We are seeking an experienced and driven Field Supervisor to lead and oversee field-based installation teams across multiple domestic sites. This role is critical in ensuring that all works are delivered safely, compliantly, and to the highest technical and customer service standards. The successful candidate will bring strong leadership, technical expertise in domestic heating systems, and a passion for quality, safety, and continuous improvement.
KEY RESPONSIBILITIES
* Supervise & manage multiple field-based teams across various domestic sites including heating/electrical/multi-trade
* Conduct site inspections and quality audits
* Monitor vehicle condition and van stock across the field
* Provide on-the-job coaching, training, and development to engineers and installers
* Ensure works are completed efficiently and to required standards, with minimal disruption to customers
* Maintain high levels of customer satisfaction through professional site management
* Manage any complaints to reach a positive outcome with customers
* Promote a strong safety culture across field teams, and ensure compliance with all SHEQ, Safety, Health, Environmental & Quality) policies and procedures
KEY SKILLS AND EXPERIENCE REQUIRED
* Proven experience supervising a field-based team across multiple sites
* Strong leadership and people management skills, including evidence of training, mentoring & development
* Strong abilities to multi-task, organise and prioritise
* Strong problem-solving and decision-making skills
* Excellent communication skills with both colleagues and customers
* Strong understanding of coordination between technical and operational teams
* Excellent attention to detail and documentation standards
* Proven experience in the installation and maintenance of domestic heating systems
* Ability to work independently as well as part of a wider team
Mandatory Qualifications and Certifications
* ACS in a minimum CCN1/CKR1/HTR1/CENWAT1
* Full UK Driving Licence
ADDITIONAL DESIRED EXPERIENCE/SKILLS
* Apprenticeship NVQ / City & Guilds
* G3 unvented hot water qualifications/ Water Regs
* BPEC or equivalent in Heat Pump Design/ Installation
* OFTEC qualifications
* Manufacturers training courses
* Electrical installation and design knowledge, for example 17th/18th edition
BENEFITS
Aura Retrofit is committed to regular training and improvement within our team via our in-house sponsorship programme, allowing team members to add additional trade qualifications to their existing skills. This has included gas engineers to electricians, heat pump installers to qualified gas engineers and electricians to Solar PV specialists. Part of our growth plan is reliant on finding people with an ambition to push their existing skills base.
* Competitive salary
* Additional skills allowances payments based on additional qualifications
* 25 days annual leave, plus bank holidays
* Holiday buy back scheme up to 5 of your days
* Company pension scheme
* A collaborative and dynamic work environment
* Opportunity to work in a business focused on innovation and sustainability
* Long-term career progression within a rapidly growing organisation.
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