Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work
Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.
With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team.
Key Responsibilities of the Field 2nd Line IT Support Engineer:
Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues
Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues
Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused
Using high-quality tools in a well-supported and organised environment
Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued clients
What We’re Looking For:
Minimum 3 years of hands-on IT support experience, including experience with on-site networking
Strong communication and problem-solving skills — you're calm under pressure and naturally helpful
Broad technical knowledge across organisations with 20-500 users
A full UK driving licence and access to your own vehicle (travel expenses subsidised)
A home-based workspace suitable for occasional storage of spares
Essential Requirements:
GCSE (or equivalent) in Maths and English (Grade C or above)
Microsoft and/or CompTIA certifications
Willingness to undergo a DBS check
Desirable Experience:
Windows Desktop & Server OS
Microsoft 365 and cloud-based services
VoIP, networking, broadband
Remote Desktop (Citrix), ConnectWise, ticketing platforms
Mobile device support, networked printers/scanners
What You’ll Get in Return:
Competitive salary £28,000 - £35,000 (based on experience)
Remote-first working - enjoy the balance of home working and occasional site visits
Supportive team environment - we value clear thinking, kindness, and collaboration
Real variety - work with different clients and solve a wide range of technical challenges
Professional growth - we’ll support your development every step of the way
Ready to Apply?
If you’re looking for a role that values your input, sharpens your skills, and offers a refreshing mix of independence and teamwork, we’d love to hear from you. APPLY for this exciting new Field 2nd Line IT Support Engineer position NOW for immediate consideration
#J-18808-Ljbffr