Customer Service Team Leader
Edenbridge
£33,000 - £36,000
Monday-Friday, 9am-5pm
Immediate start available
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function.
You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.
The Role
Lead, coach, and develop the internal customer service/administration team
Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
Manage workload allocation, team performance, and service delivery
Take ownership of invoicing, customer contracts, and month-end reporting
Handle contract amendments, cancellations, and customer queries
Ensure processes are efficient, accurate, and continuously improving
Step in operationally when needed and maintain a strong understanding of all functions
What We're Looking For
Proven experience in a leadership or supervisory role
A proactive, hands-on approach with strong decision-making ability
Tenacious, organised, and highly detail-oriented
Strong systems skills - particularly Excel (VLOOKUPs, Pivot Tables)
Confident managing processes, data and administrative workflows
Excellent communication and people management skills
Comfortable in a fast-paced, evolving SME environment
Why Apply?
Genuine opportunity to shape and improve a growing team
High level of autonomy and responsibility
Work closely with senior leadership
Join a business that values innovation, teamwork and customer excellence
If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you