PSL Housing Officer (2 posts) Post 1 – Permanent Post 2 - Fixed Term for 12 months to cover maternity leave Please specify which post you are applying for in the Match to Requirements Section of the online application form. Salary: £38,250.00 to £43,801.00 per annum (dependent on skills and experience) These posts are based at Link’s Edinburgh office. Hours of work: 37.5 hours per week, Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4pm The Role At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. Curb PSL, which is part of Link Group, is looking for an Edinburgh based Housing Officer to deliver a professional tenancy management service to customers. Reporting to the Tenancy Services Supervisor, the role involves tenancy sign-ups, regular visits and signposting for support or money advice, making housing benefit claims and handling arrears, reporting repairs, managing tenancy breaches, and bringing tenancies to an end. The role is within a wider team of Housing Officers within the Private Sector Leasing (PSL) Service provided by Link on behalf of the City of Edinburgh Council. Properties are leased from private landlords to the City of Edinburgh Council which are let to households facing homelessness on a Short Scottish Secure Tenancy as intermediate temporary accommodation. About You As PSL Housing Officer, you will ideally have an SCQF Level 6 qualification or equivalent housing or lettings experience. You will be self-motivated to work as a lone worker and as part of a team with a commitment to excellent customer service. Excellent verbal and written communication skills are essential as are organisational skills, attention to detail, adaptability, problem solving and time management skills. You will need an awareness of housing benefit and wider welfare benefit issues although training will be provided. You will have experience of following procedures and of using a range of IT packages. This role requires a full drivers licence and access to a car for work. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above. What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a Link employee, you'll likely benefit from the following: · A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees) · Employer pension contributions starting at 5% and rising to 9% depending on employee contributions · Access to a death in service benefits scheme providing 4x salary · Enhanced company sick and familial pay entitlements · A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services. · A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being · Access to a savings and borrowing scheme and much more You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. This post is subject to Basic Disclosure. Closing Date: midnight on Friday 31 May 2024 Interview Date: Interviews are being held on Thursday 13 June 2024 at Link’s Edinburgh Office How to Apply Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. Please note that CV's will not be considered. Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.