Have you got a passion for building trusted client relationships, adding value through authenticity, and supporting the smooth and consistent delivery of shared services? Are you looking for a role where you can inspire partners, shape service quality, drive improvements and make a real difference to how NHS organisations experience the services they rely on? If that sounds like you, this could be your next step. As our new Service Relationship Manager, sitting in the Service Delivery function, you'll be the face of NHS SBS into NHS clients, supporting them and helping them get the most value from the expanding range of services we provide. You'll be part of NHS SBS - a friendly, collaborative team that's proud to support the NHS and committed to delivering service excellence. You'll build relationships with stakeholders at different levels, helping them understand performance, resolve issues, drive compliance, and identify opportunities for improvement. This position is a combination of home and field based, alongside an expectation to attend meetings at our Salford office once / twice per month or where business needs are required. Your day-to-day role will be primarily home based, but there is an expectation to be on site with our clients at regular intervals. Our modern Salford office sits in an iconic waterfront location positioned on the historic Manchester Ship Canal. What you'll be doing: Building and maintaining authentic relationships with senior and mid-level client stakeholders, acting as their trusted point of contact throughout the service lifecycle. Bringing to life service delivery performance against SLAs and proactively demonstrating achievements to clients. Delivering growth by identifying upsell, cross-sell and minor works opportunities. Proactively identifying service issues, before owning and driving improvements in collaboration with clients and internal teams. Working closely with internal delivery teams, using insight and best practice to drive positive outcomes collaboratively. Managing service complaints, identifying trends and working with stakeholders to implement solutions. Ensuring client adherence to best practice and embedding service consumption models effectively. What you'll bring: A dynamic, people-first approach to client relationships and internal stakeholder management, with a passion for delivering best-in-class service. Experience in consultative selling through service, driving organic growth across a product portfolio. Proven experience in account management, client relationships or contract management within a shared services or similar environment. Experience identifying and delivering service improvement initiatives. Ability to build strong working relationships and influence stakeholders at all levels. Strong understanding of commercial contracts and commercial models. Strong organisational, analytical and time-management skills. Proficiency in CRM software and Microsoft Office. It would be great if you had: Experience in public sector service delivery and/or sales in a BPO environment would be beneficial. Knowledge of NHS finance, procurement or HR. AI or data literacy. If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent. Location: Salford - hybrid, variable. Security Clearance Level: DBS. Internal Recruiter: Becky Salary: Up to £45,000k Dependent upon experience and development needs Benefits: Sales Incentive Plan, 25 days annual leave with the choice to buy additional days, health cash plan, paid volunteering days and carers leave, 4 x death in service life assurance and pension. We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance and accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.