What You'll Be Doing
Own our payment partner relationships
* Be the primary point of contact for all payment vendors and commercial service providers
* Maintain joint roadmaps with each partner and push them on feature development, operational improvements, and performance
* Proactively identify, develop, and grow new payment partnerships. Size opportunities, assess strategic fit, and drive to a recommendation
* Assess partnership performance through measurable KPIs, conduct post-mortems on key initiatives, and recommend improvements
* Keep clear, current documentation so that internal stakeholders always know where things stand
Drive commercial outcomes
* Own commercial negotiations across all payment partners: processing rates, FX terms, and contract renewals
* Continuously improve economics: at our scale, basis points matter
* Evaluate new commercial models
* Assess new processor and distribution opportunities as they arise
Expand payment coverage globally
* Identify and launch high-impact local payment methods in key regions
* Support new purchasing models
* Negotiate and drive co-marketing and joint activation opportunities with payment partners to support player acquisition, engagement, and monetization
* Be the team's expert on the local payments landscape: market trends, emerging methods, regulatory changes, and player behavior
Manage fraud and risk performance
* Track fraud, chargeback, and acceptance metrics across all processors
* Balance fraud prevention with payment acceptance and help define and tune fraud rules with each partner, understanding their different approaches and capabilities
Coordinate across teams
* Work closely with our payments engineering team day to day
* Partner with finance and accounting on deal structure and the financial implications of different payment models
* Collaborate with legal on compliance, contracting, and new market requirements
* Drive payment initiatives to a clear recommendation, ensure alignment across internal teams on feasibility, commercial terms, and execution readiness, and manage execution day to day
What You Have
* Deep experience in e-commerce payments, payment operations, or on the provider/processor side: you understand the payments value chain end to end
* A proven track record negotiating commercial terms with payment vendors: rates, FX, fraud rules, and partnership structures
* Experience managing a portfolio of external partners and holding them accountable to roadmaps and KPIs
* Strong understanding of payments infrastructure: processors, fraud systems, payment methods, MOR vs. reseller models. You don't need to write code, but you need to understand what's technically feasible
* Comfort with fraud and risk concepts, the ability to understand the tradeoffs and ask the right questions
* Operational discipline and extreme attention to detail. There's a lot to track across partners, contracts, metrics, and compliance requirements
* The ability to work cross-functionally with engineering, finance, legal, and game teams who all have different priorities and styles
* Proven ability to manage a portfolio of parallel initiatives across different partners and timelines without dropping threads
* Strong written and verbal communication, with a bias toward clarity and documentation
* The confidence to form and defend a point of view on where our payments strategy should go
Would Be Nice if You Also Have
* Gaming experience would be great
Where You'll Be
We are recruiting this role to be based in either our London or Helsinki Studio. With team members spread across both some travel will be required.
Benefits and Compensation
Luring you in with glitter, glamour, and gems isn't what we're about. We want you to enjoy your time here fully, so we structure our compensation and benefits with that in mind. It starts with perceiving you as a human being, not a resource.
Relocation?
No matter where you’re moving from, our dedicated mobility team and partners will support you throughout your move. We’ll ensure the process is as smooth as possible for you and anyone joining you - whether they’re family members of the human or animal kind!
Not Sure if You Should Apply?
Many candidates with great skills and experience second-guess themselves. The bar is high, but if this role excites you, apply! We’re here to help you succeed. Also, we're happy to learn about any specific accommodations you may need to fully engage in our recruitment process.
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