Job Description
Repairs Assistant
35 hours per week
Fixed Term for until 31st March 2028
£30,250- £33,617 per annum pending salary uplift
Glasgow based
West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
We’re also proud of our people:
* 84% of staff say WSHA is a great place to work
* 40 days annual leave, plus hybrid flexibility
* Investors in People Gold accreditation, reflecting our dedication to wellbeing
* Free access to a comprehensive Employee Support Service
* Healthcare plan for you and your family
* Cycle to work scheme and secure bike storage
* Free flu jags and annual health checks
About the Role
Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
You will play a key role in:
· Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.
· Process and administer day-to-day repairs tasks, including invoice handling.
· Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.
· Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests
· Good IT skills, including confidence in Word, Excel and email.
· Ability to meet demanding deadlines and manage a varied workload
About You
· Experience delivering high‑quality customer service
· Ability to maintain confidentiality
· Strong communication skills across phone, email and digital channels
· Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
· Ability to manage multiple tasks in a fast‑paced environment
· Experience working as part of a team
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
How to Apply
Please complete our online application, closing date is Friday 27th March 2026 with interview being held W/C 6th April 2026