Job Description
We’re hiring: Sales Support Co‑ordinator – Ireland (Maternity Cover). This is a temporary fixed term contract for 12 months, with the possibility of an extension.
Key Details
Location: AG Paving and Building Products Ltd, 127 Creevehill Road (Fivemiletown). Hours: Monday to Friday, 8:30am to 5:00pm. Reports to: Internal Sales & Business Development Manager.
Benefits
- Competitive salary
- Enhanced annual leave entitlement, increasing with length of service
- Holiday Purchase Scheme
- Health Care Plan
- 3% employer pension contribution with option for salary pension exchange
- Life assurance at twice annual salary
- Birthday Half‑Day Off
- Supportive, collaborative team environment
- Opportunities to develop and progress within the business
Responsibilities
- Act as the main point of contact for customers across Ireland, delivering excellent customer service at all times.
- Process and enter customer and Area Sales Manager orders accurately on Microsoft AX.
- Set up and manage site accounts, sales agreements and bulk orders, ensuring agreed rates are correctly applied.
- Call off orders accurately to support efficient production planning and despatch.
- Manage special pricing and maintain up‑to‑date annual price books.
- Liaise closely with Business Development to support CRM activity, including quotes, lead information and job status updates.
- Work with Despatch teams to ensure orders are processed and delivered on time.
- Liaise with Production teams to ensure customer enquiries are dealt with efficiently.
- Investigate credit requests and update customer accounts where required.
- Log and manage customer complaints, providing updates in conjunction with Sales Management.
- Handle all incoming customer calls and emails promptly and professionally.
- Complete weekly reviews and clear‑down of open sales orders.
- Support the wider sales team and assist with other duties in line with the role.
Qualifications
- At least 1 year’s administration experience in a busy office environment, preferably sales administration.
- 5 or more GCSEs at grade C or above, including Maths and English.
- Strong working knowledge of MS Office, particularly Excel.
- Excellent communication and telephone skills with a professional, confident manner.
- Strong numerical skills and attention to detail.
- Good organisational and time‑management skills with the ability to multitask.
- A positive, team‑focused approach and strong work ethic.
- Commercial awareness and customer‑focused mindset.
Nice to Have
- Experience using Microsoft AX (Sales Ledger & CRM).
- Previous experience in the construction or building products industry.
Closing Date
Friday 3rd July 2026
Salary
Starting from £28,300 per year
Contract Type
Full time
