Assistant Resident Services Manager – Nottingham – £33k
OPR is working exclusively with a leading Build to Rent operator to source a highly organised and detail‑oriented Assistant Resident Services Manager for Nottingham’s premium BTR offering, a 348‑apartment development that sets the standard for rental living in the city.
This is a fantastic opportunity for someone with strong leadership skills and a passion for delivering exceptional service in a vibrant residential community. You’ll be directly managing two Resident Services Assistants and supporting the Senior RSM in ensuring smooth day‑to‑day operations.
Key Responsibilities
* Lead and manage the RSA team, overseeing rota and daily responsibilities
* Ensure seamless resident move‑ins and move‑outs, with all processes completed on time
* Respond to resident enquiries and, when necessary, escalates complaints
* Coordinate with contractors and maintenance teams, ensuring high standards are upheld
* Support the delivery of resident events and community engagement initiatives
* Conduct property inspections and in‑tenancy visits
* Assist with budget tracking and operational reporting
* Shift Pattern: Weekly rotation – Early (8am–5pm), Mid (9am–6pm), Late (11am–8pm)
* Weekend Work: 1 in every 3 Saturdays (no Sundays)
About You
* Experience in residential property, hospitality, or customer service
* Proven ability to manage and motivate a team
* Meticulous attention to detail and strong organisational skills
* Excellent communication and interpersonal abilities
* Tech‑savvy and confident with reporting tools
* Passionate about creating a welcoming and well‑run living environment
Why Apply
* Be part of Nottingham’s leading Build to Rent development
* Join a collaborative and forward‑thinking team
* Enjoy a varied and impactful role with room for growth
* Competitive salary and benefits package
How to Apply
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk to apply.
One Property Recruitment is a specialist in the real‑estate sector. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations.
Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.
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