About the Role
Join us as a Service Administrator in Truro.
Our Cornwall Administration team are seeking an experienced Service Administrator to work in our Truro office. You will provide comprehensive and efficient administrative support to the wider team. If you enjoy working in a fast-paced environment, where accuracy and attention to detail are essential, and you pride yourself on great organisational skills, have an eye for detail, excellent communication skills, a methodical approach, and a ‘can do’ attitude, then we would love to hear from you.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.
Please refer to the linked job description to support your application.
The closing date for applications is the 1st March 2026. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Job Opportunity
You will undertake a full range of administrative duties in accordance with the running of a busy office, so this role is pivotal to the smooth running of our Admin service. This is a full-time role based in central Truro, although you may be asked to visit other sites from time to time to support your colleagues in the wider Administration team. You will be highly organised, with excellent communication skills, and able to manage your time effectively, working as part of a team to ensure a high-quality service is maintained.
We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. Successful candidates will work alongside in-house services which include prescribing and clinical, outreach, hospital and adult community and a residential rehabilitation facility.
WithYou is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen. Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it, so why don't you apply to be part of something great!
The role is permanent and full time working 37.5 hours per week Monday to Friday. The salary for this position is £25,000 per annum.
Essential Skills
The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
To do this job successfully, you will need:
* experience of providing great administrative support in a busy environment
* the ability to communicate effectively with a wide range of people
* to be confident working in a team environment and able to work collaboratively
* a good level of Maths and English (verbal and written)
* to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
* good analytical skills with an eye for detail
* a can do, positive attitude
* excellent IT skills, including database management and be comfortable using digital media
* to understand work-based Health & Safety issues
* some flexibility with working hours and location from time to time
If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.
About Company
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.
Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.
Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.
DE&I
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Benefits
* 28 days annual leave, plus bank holidays
* An extra day off for your birthday or a special occasion of your choice
* Enhanced maternity, paternity and adoption leave
* 2 days paid volunteer leave per year
* Auto-enrollment into We Are With You’s pension scheme
* Access to a Blue Light Card - giving you great savings on big high-street and online brands
* Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
* We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period