Customer Care and Marketing Assistant
Stanford Le Hope | up to £30,000 | Monday to Friday 8:30 – 17:00
Be the driving force behind exceptional customer experiences! As the Single Point of Contact, you'll not only ensure seamless order processing and swift issue resolution but also play a key role in enhancing customer relationships and strengthening brand loyalty. Your proactive approach fosters trust, drives engagement, and supports business growth.
Beyond customer service, you'll contribute to marketing efforts—ensuring cohesive messaging, promoting products effectively, and enhancing the customer journey. This is your chance to make a real impact, delivering operational excellence while helping to elevate the brand!
Key Responsibilities:
Customer Service:
Manage order intake and processing efficiently
Ensure accurate and timely order fulfilment
Anticipate potential delays or issues and take proactive actions
Communicate order updates and propose alternative solutions if needed
Coordinate with logistics and supply chain for smooth operations
Handle special requests and customised orders
Follow up on deliveries, particularly during peak seasons
Relationship Management:
Act as the dedicated point of contact for customers and sales teams
Build strong relationships to enhance customer satisfaction and loyalty
Resolve customer complaints effectively, escalating when necessary
Optimise CRM usage and internal processes for account management
Support upselling by providing accurate product recommendations and quotations
Assist with administrative sales tasks such as pricing agreements and proposal preparation
Personal Development & Knowledge Sharing:
Stay updated on product knowledge and industry trends through training
Share insights within the account team to promote operational efficiency
Foster a customer-first culture by exchanging best practices
Collaboration & Continuous Improvement:
Identify recurring customer concerns and escalate them for resolution
Provide feedback to Supply Chain, Purchasing, and Manufacturing teams
Contribute to team-selling strategies by sharing customer insights
Gather market intelligence to inform business improvements
Marketing & Communications:
Support marketing efforts, including event planning and trade shows
Coordinate marketing collateral and ensure cohesive messaging
Collaborate with designers, agencies, and internal teams for targeted campaigns
Promote continuous improvement by refining marketing strategies based on data insights
What’s in it for you?
Salary up to £30,000 Depending on experience
Monday to Friday 8:30am – 5:00pm
Company Healthcare scheme
20 days holiday + Bank Holidays
Pension Scheme
Cycle to work scheme after 6 months
Onsite parking
Please note due to the clients location you will need to have a full driver's licence