1. Salary: £13.50 per hour
2. Location: Brighton, hybrid
3. Duration: Temporary, until 31.12.2025
4. Hours: 35 hours per week, Monday to Friday, 9am - 5pm
Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower has a fantastic new opportunity for the right candidate to become a Customer Care Professional, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.
The team are responsible for working new card applications to make sure they cover all requirements to protect Customers and the business on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with new cardmembers.
The Role
5. Deliver world-class customer service
6. Convert new account applications into New Card Accounts by assessing the applicant's suitability to become a customer of the business
7. Build strong collaborative partnerships within the business
8. Work compliantly to process anti money laundering and risk verifications on card applications
9. Build meaningful relationships with customers by offering custom solutions and to negotiate a positive outcome for the Customer and the Business
10. Meet and exceed quality goals, compliance regulations and productivity targets
11. Navigate a computerized data entry system or other relevant applications
12. Uphold the Data Protection and Privacy Act for Customers
13. Update systems accurately and efficiently
14. Re-prioritize to adapt to the ever-changing environment
In your role you must be:
15. Highly fluent in English, with strong verbal and written communication skills, especially in a business context
16. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
17. Demonstrate personal excellence and integrity
18. Display a passion to serve by delivering outstanding service for Customers
19. The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service Customers
20. Experience and knowledge of using basic Microsoft tools
If you feel that you fit the above criteria, please don't hesitate to apply here today!
This role will be subject to background verification checks. Further details and conditions will be shared on application.
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