As a family run business at Chorley Group our Clients are at the heart of everything we do.
We have an exciting opportunity to join a new fast paced Contact Centre Team at our head office in Chorley, answering inbound Sales and Aftersales calls.
We are looking for confident, client focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.
You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.
What you will be doing:
* Answering inbound Sales calls and confidently assisting clients with their enquiries,
* Managing enquiries by following a qualification process to determine where you will route the client’s enquiry
* Create appointment opportunities for the Sales team
* Build relationships with colleagues across the business, supporting each other in providing the best service possible to our clients,
* Providing assistance, advice and support, handling objections if necessary
* Managing client expectations and discussing the next steps of their journey with us
* Being memorable, for all the right reasons!
What will make you a success in this role?
* Great communication skills and telephone manner
* Listening is super important, our customers need to feel heard
* Being able to prioritise and work well under pressure
* Telephone or face to face customer contact experience
* Understanding what good looks like, and making clients feel welcomed and valued
* Car sales or aftersales knowledge – though not essential as training will be provided
What you’ll get from us:
* Training and support, and a great working environment
* A basic salary of £28000 a year
* All the normal stuff – 29 days holiday including bank holidays, and company pension
* Cycle scheme, life assurance and health benefits, company and store discounts
* Relaxed office and dress code, company events and awards.
This is an in-office role, based in Euxton, Chorley. Working hours will be 40 hours per week on a rota basis, scheduled between Monday and Sunday, from 8:00 am to 8:00 pm
Job Type: Full-time
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