Relay UK Typist
Location: Birmingham
Pay: £13.42 - £31.37 per hour (depending on shift pattern)
Contract: Temporary to Permanent
Start Date: 23/02/2026
Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)
Training: Full-time for 4 weeks (100% attendance required)
Do you type 50+ words per minute with 98% accuracy?
Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.
Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.
What You'll Do
* Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.
* Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries ((phone number removed)), and other essential communication channels.
* Communicate calmly and empathetically under pressure.
* Your ability to type fast and accurately ensures accessibility and safety for thousands of people.
What We're Looking For
* Typing speed: 50+ WPM with 98% accuracy (tested during application)
* Clear, empathetic communication skills
* Ability to stay composed in emotionally challenging situations
* Critical thinking and process adherence
Shift Patterns
Choose from two 4-week rotating rotas:
* Option 1: 4 weeks of shifts between 08:00-19:00
* Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
* Rest days will vary over the weeks. In pattern 2, some rest days will be fixed and fall on a weekend.
Rewards & Benefits
* Competitive pay + overtime opportunities
* Full paid training & career progression
* Access to Blue Arrow training portal
* Pension scheme & 28 days paid holiday
Application Process
Audio Typing Screening (50 WPM @ 98% accuracy) and Teams Interview
Client Interview & Typing Assessment
Pre-employment checks (DBS & references)
Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.
We are proud to be an inclusive employer. Applications from all backgrounds are welcome.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people