Job Description
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Highpoint, providing a personal welcome for first-time and returning visitors to help them access the services available to them.
HMP Highpoint, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assisting on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families, and helping to maintain positive, healthy and supportive family relationships.
Ideally, you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills, sometimes under challenging circumstances, whilst embracing a non-judgemental and empathetic work ethic. Experience of providing play activities for children of a range of ages is essential.
Please note: You will need to have access to your own transport as HMP Highpoint is not accessible by public transport.
Salary: £15,386 per annum (based on Real Living Wage of £13.45 per hour)
Based: HMP Highpoint Visitors’ Centre
Working Pattern:
We run the visit centre on Wednesdays/Fridays/Saturdays/Sundays & Mondays, and the rota-based shift pattern for this post is as follows:
* Mondays (5 hours – 12noon to 5pm (with no unpaid break),
* Wednesday (5.5 hours – 9am to 3pm with 30-minute unpaid break)
* Fridays (5 hours – 12noon to 5pm (with no unpaid break),
* And one full weekend every other weekend Saturday (5 hours - 12pm to 5pm with no unpaid break) and Sunday (8 hours – 8.30am to 5pm with 30 minute unpaid break).
* The Average hours will be 22 hours per week.
* For all options, a degree of flexibility will be required at times to meet operational demand.
For further information and to apply, please visit our Work With Us page via our Ormiston Families website.
Closing date for applications: 9am, Monday 11th May 2026
Safeguarding and DBS requirements for your role:
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.