Overview
THE ALLSAINTS TEAM at AllSaints is a global brand with a diverse mix of roles. We design in-house and source from a small number of suppliers and artisans around the world to sustainable standards. We are expanding and seeking new team members to contribute to our exciting plan.
The Role
As a floor manager, you will support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You will help create a store as the centre of a community of AllSaints fans and customers who shop in store, online, or via partnerships. You will provide knowledge, leadership and support to stylist team members handling first-line customer enquiries via our online customer service system. The role requires strong organisation, resilience, enthusiasm and determination to ensure the in-store experience is consistently excellent and that the store represents the AllSaints brand in the most exciting way possible. Leadership of the stylist team will be central, coaching and supporting team members to meet sales targets and deliver exceptional service.
What Will I Be Doing?
* Spend the majority of the day on the busy shop floor trading with stylist teams and ensuring that all processes run smoothly, while delivering the best in-store customer experience.
* Oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats and calls across topics relating to product and customer orders via our online system.
* Partner with specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
* Become an expert ambassador for our product to inspire both in-store and online customers and your team.
* Work commercially to showcase products, follow guidelines, and prominently display best-selling items to provide the best brand experience.
* Be accountable for day-to-day store operations and manage team deployment, while developing business acumen and ensuring stylists receive coaching and support.
* Collaborate with the management team to enable the store to exceed targets and KPIs.
* Proactively manage people matters (e.g., return-to-work interviews) and liaise with People & Culture on issues requiring investigations, performance/attendance management, and reviews.
* Create and implement floor plans and rotas to set the store up for daily success.
What Skills Do I Need?
* You love fashion and are an irresistible ambassador for AllSaints, believing in the power of a great outfit.
* Tenacity and belief to succeed; you set challenging targets and have a winning mentality you foster in your team.
* Strong knowledge of your store and reporting technologies; you understand customer needs and how to meet expectations.
* Ability to learn new systems and processes in a digital environment.
* Honest, trustworthy and dependable; you live by the brand values.
* A protector of the brand with care for customers, profit, product, teams and health & safety; you are dedicated to the brand’s success.
* Confident, hardworking leader whose team enjoys working with and for you, including in your absence.
About the Location
We are opening a new AllSaints store at Battersea Power Station in London, a landmark turned shopping and lifestyle destination with a growing community of residents, professionals and visitors. It is one of London's exciting retail experiences with high-end and high-street retail, dining and attractions.
What We Stand For
* The Customer is the Boss: We work as one team to get the best for our customers.
* One Team: We encourage collaboration and sharing ideas.
* We Do What We Say We Will: We work with clear outcomes in mind.
* We Are Responsible: We are self-aware and positive about the future.
Benefits
* A generous wardrobe allowance to wear AllSaints to work.
* Potential to earn more from our team commission scheme.
* Disability-inclusive certified employer status.
* Employee discount for you and family/friends.
* Up to 2 years service 33 days (25 days + bank holidays); over 2 years service 36 days (28 days + bank holidays).
* Dental cash plan & free virtual GP via Aviva; UNUM employee assistance helpline.
* Life assurance, gym discounts, corporate discounts.
* Wellbeing support via Retail Trust; enhanced family leave benefits; health days; mental health support from first aiders.
* Eye care vouchers, season ticket loans and more.
Additional
#WeAreAllSaints: We are committed to diversity, equal opportunities, and a respectful environment for all employees. If you need support or adjustments during your application, please get in touch. Closing date: 19th September 2025.
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