KE247 is a leading provider of supported living services, committed to delivering high-quality, person-centred care. We are seeking an experienced and dynamic Registered Manager to lead our care services to the next level of excellence. This role offers a unique opportunity for a highly skilled professional to make a significant impact in a growing organisation.*Responsibilities:** *Leadership and Management:** Oversee the day-to-day operations of our supported living services, ensuring that all care provided is of the highest standard and that the needs of our clients are met consistently.* Lead and motivate all office and care teams, taking full ownership of operational management and the delivery of care services.* Shape and drive the compliance and quality assurance processes within the organisation, ensuring that all services meet or exceed regulatory standards.* Develop and implement care plans that are tailored to meet the individual needs of our clients, ensuring that care is person-centred and focused on positive outcomes.* *Compliance and Quality Assurance:** Ensure compliance with all relevant regulations, including a full understanding and application of both the old and new CQC Frameworks.* Maintain a 'Good' or higher rating with the CQC by conducting regular audits and implementing necessary improvements to ensure compliance with regulatory standards.* Prepare and submit detailed reports on service performance, compliance, and client outcomes, providing clear, actionable insights to senior management.* *Client and Stakeholder Engagement:** Build and maintain strong relationships with clients, their families, and external stakeholders, ensuring that all concerns are addressed promptly and effectively.* Act as the main point of contact for all care-related matters, promoting a culture of transparency, openness, and continuous improvement.* *Financial and Resource Management:** Manage budgets and resources effectively, ensuring that the service operates within financial constraints while maintaining high standards of care.* Oversee contract management, ensuring that services are delivered in line with agreed terms and that all financial obligations are met.* *Staff Development and Retention:** Oversee the recruitment, training, and development of staff, ensuring they have the skills and knowledge to deliver high-quality care.* Conduct regular supervisions and appraisals, setting clear performance targets and providing constructive feedback.* Foster a positive working environment, with the goal of achieving a staff retention rate of 80%.*Key Performance Indicators (KPIs):** *Client Retention:** Maintain a client retention rate of 90%, ensuring high levels of satisfaction and continuity of care.* *Business Growth:** Achieve an annual growth target of 10% in service provision or client base by identifying and developing new business opportunities.* *Compliance and Quality:** Maintain a 'Good' or higher rating with the CQC, ensuring that all services meet or exceed regulatory requirements.* Conduct monthly and quarterly audits to monitor and improve service quality and compliance.*Qualifications:** *Essential:** Previous experience in a Registered Manager role within the health and social care sector.* Full understanding and knowledge of both the old and new CQC Frameworks.* Level 5 Diploma in Leadership for Health and Social Care or equivalent.* Strong leadership and management skills, with a proven ability to motivate and inspire teams.* Strong organisational and time management skills, with the ability to manage multiple priorities effectively.* *Highly Desirable:** Experience in managing supported living services or similar care settings.* A strong understanding of mental health issues and experience in providing care for individuals with mental health needs.*Personal Attributes:** Compassionate and empathetic, with a genuine commitment to delivering high-quality care.* Strong communication skills, with the ability to build positive relationships with clients, families, and staff.* Proactive and solution-focused, with the ability to manage challenges and make confident decisions.*Benefits:** Competitive salary above industry standards, with opportunities for career progression.* Comprehensive training and development programmes.* A supportive and inclusive working environment.* The opportunity to make a meaningful impact in the lives of those we support.Job Types: Full-time, PermanentPay: £40,000.00-£45,000.00 per yearBenefits:* Company events* Company pension* On-site parkingEducation:* Diploma of Higher Education (required)Experience:* Healthcare Management: 5 years (required)Licence/Certification:* Driving Licence (required)Work authorisation:* United Kingdom (required)Work Location: In person